Customer Service

The ARCS Operators are committed to supporting research community needs.  The ARCS Operators are able to assist customers in resolving product and service issues, and can also tailor packages specifically designed to meet the unique requirements of each research project.

We encourage current and potential customers to contact us with questions and feedback regarding our full range of services.

For customer service assistance, including to unregister from any ARCS service, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , fill in this form or phone 1800 862 727 from 9:30am to 4:30pm ACST Monday through Friday.

If you are experiencing difficulties with one of our services, the answer may have been addressed in our document library.