ARCS FAQ

What is the Australian Research Collaboration Service (ARCS) Program?
The Australian Research Collaboration Service (ARCS); funded by the Australian Commonwealth Government Department of Innovation, Industry, Science and Research; developed collaboration services to reamin at the forefront of their industries. The ARCS program ended on June 30th 2011.

Who are the ARCS Operators?
On July 1st 2011, the organisations that have delivered ARCS Services also assumed governance and operational responsibility.

Whom do the ARCS Operators assist?
ARCS Services support researchers and research organisations throughout Australia.

Do ARCS Operators work with researchers from all industry sectors?
Yes, ARCS Operators assist researchers from a wide variety of disciplines through the continuing delivery of ARCS Services, as well as providing other eResearch services, and commercial services. Visit each Operator's web site for information on their full range of services.

Do I need to have advanced technology skills to use ARCS Services?
No, ARCS Services require little technology proficiency to use.

If I am having trouble with an ARCS Service, whom should I contact?
For customer service assistance, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 1 800 862 727. Phone lines are open from 9:30 a.m. to 4:30 p.m. ACST.

How can I learn more about ARCS’ tools and services?
To learn more, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .